Terms & Conditions

Refund Policy

At Vivien Kiss, we strive to ensure that our customers are completely satisfied with their purchase. However, please note that, generally, we do not offer refunds if you have simply changed your mind.

If you would like to return your artwork, please notify Vivien by email within 24 hours of your purchase. Should you experience any dissatisfaction with your artwork, please email Vivien Kiss within 24 hours of receiving your purchase, and we will work to resolve your concerns promptly.

Refunds will only be considered if Vivien Kiss is found to be in breach of the description provided for the artwork. Refunds will be issued strictly at Vivien Kiss's discretion. If a refund is approved, the artwork must be returned and delivered back to Vivien Kiss within 14 business days from the date of delivery.

Please note that the customer is responsible for all shipping costs associated with the return of the artwork.

Collection of Information

We collect personally identifiable information  such as names, email addresses, and postal addresses only when it is voluntarily provided by visitors. This information is used solely to fulfil your specific request, such as processing an order or joining our mailing list. We will not use your information for any other purpose without your explicit consent.

Cookies & Tracking Technology

ArtByVivi.com may use cookies and tracking tools to enhance your browsing experience. These tools help us:

Understand how visitors interact with the site

Track traffic and performance

Customize content for individual users

Cookies do not collect personal data unless you’ve previously provided it. Aggregated tracking data may be shared with trusted third parties for analytics and site optimization purposes.

Third-Party Links

For your convenience, ArtByVivi.com may provide links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before submitting any personal information.

Payments

All payments are taken in British Pounds (£), and are charged at the current exchange rate.

Payment Security

At ArtByVivi.com, your privacy and payment security are our top priorities. We accept payments through Shop pay, Visa, Mastercard, AMEX, Apple pay, Google pay. All transactions are encrypted and secure. We do not collect or store any credit card information on our site.

Colour Disclaimer
While Vivien makes every effort to represent the true colours of each artwork, the nature of digital screens means that colours may appear slightly different depending on the display settings of your device.

Policy Updates

We reserve the right to update this privacy policy at any time. All changes will be posted here and will take effect immediately. By continuing to use the site, you accept any future updates.